FAQ

 

  For general inquiries or wholesale options, please email hello@frostyourcookie.com  Thank you!

 

IMPORTANT SHIPPING UPDATE

During this time, all shipping carriers are experiencing delays. We ship USPS priority mail, Shipping schedules for USPS Priority Mail have changed to 3-4 day shipping. Some areas may vary. We will do our absolute best to time your order arrival for the date you have selected. However, it is possible Your order may arrive a few days early or a few days late. We can not be held responsible for late package arrivals. We will continue to process and ship out your orders within 1-4 days.

Personalized Date Arrivals will ship out according to date selection.

All orders outside of California will ship out 4 days before your selected arrival date.

 

California Bound Orders: We ship from Southern California, your orders will arrive on time and we will ship out 2 days before the date selected. 

*If you would like guaranteed delivery please contact us for overnight shipping rates, which are still being guaranteed through the post office. 

 

Cookie Kits

 

How long will the cookie kits stay fresh for?
Cookie kits will stay fresh and delicious for up to 2 weeks if left unopened in their sealed packages. We recommend storing them in an airtight container in cool, dry area away from direct sunlight. No need to refrigerate! For a longer shelf life of up to 1 month we recommend freezing the cookie kits in their sealed packages.

 

Do you make custom cookie kits?
We do customize our Mini kits, available customize options include changing frosting colors and sprinkles. We do not offer customizations on our 6 count and 12 count kits. To see available designs visit our kit selection found in the SHOP tab. 

 

Do you make cookie kits off the stick?
All of our cookies and kits are created on a stick. We love our pops! They are ready to party and fun for all ages / themes. They are easy to hold on to and carry, perfect as Photo Props for insta worthy posts, and make for great Cake Toppers. They can help you create a fun-filled, tasty dessert everyone will be sure to remember at your event or party. EVERYTHING is MORE FUN on a stick. #provenfact

 

When will I receive my cookie kits?
Cookie Kits are ready to ship out within 1-3 business days. Shipping times vary and take about 2-5 business days in transit.

 

Do you have an Express Shipping option?
Yes, Please email us at orders@frostyourcookie.com for an express shipping quote. Please include your order number for a faster response time.

 

Do you offer bulk or wholesale options?
Yes, please email us at hello@frostyourcookie.com to request more information on bulk and wholesale options.

 

Are the cookie kits nut free?
We do not add nuts in our recipes, however some ingredients may have been processed in a facility that may process nuts.

 

Do you make cookie kits for dietary restrictions such as Gluten Free, Dairy Free, etc?
We take allergies very seriously. At this moment we do not offer any cookies or kits with dietary restrictions.

  

Cookie Pops

 

Do you make custom cookie pops?
We only create cookie designs that are available in our shop. However we do personalize  cookie pops by changing the colors, sprinkle mixes, or adding words/numbers to create a cookie pop perfectly matched to your theme.

 

How far in advance should I place my order?
All of our Cookie Pops available in our shop will process orders within 1-4 business days. We ship all of our orders USPS Priority mail. Current USPS Shipping/transit times are 1-4 days. We recommend placing an order 6 business days before the day you'd like your order to arrive. For expedited processing and shipping times please email us: hello@frostyourcookie.com

 

What ingredients are used in your cookies?
We use fresh, premium ingredients including: Flour, butter, sugar, eggs, lemon, vanilla extract, salt, powdered sugar, water, meringue powder (dried egg whites, sugar, cornstarch, gum), gel food coloring.

 

Do you offer bulk or wholesale options?
Yes, For orders larger than 9 dozen or wholesale orders please email us at hello@frostyourcookie.com

 

How long will my cookies stay fresh?
Cookie pops will stay fresh and delicious for up to 1 week if left unopened in their sealed packages. We recommend storing them in an airtight container in cool, dry area away from direct sunlight. No need to refrigerate! For a longer shelf life of up to 2 months we recommend freezing your unopened sealed cookie pops in an airtight container.

 

Are the cookie pops nut free?

We do not add nuts in our recipes, however some ingredients may have been processed in a facility that may process nuts.

 

Do you make cookie pops for dietary restrictions such as Gluten Free, Dairy Free, etc?
We take allergies very seriously. At this moment we do not offer any cookie pops or kits with dietary restrictions.

 

Do you make cookies off the stick?
All of our cookies are created on a  stick. We love our pops! They are ready to party and fun for all ages / themes. They are easy to hold on to and carry, perfect as Photo Props for insta worthy posts, and make for great Cake Toppers. They can help you create a fun-filled, tasty dessert everyone will be sure to remember at your event or party. EVERYTHING is MORE FUN on a stick. #provenfact

Cookie Parties

 

What is the minimum number of participants for a private cookie party?
6 participants is the minimum number of participants for a cookie party. For more information, pricing and to book a party Click Here

 

What is the maximum number of participants for a private cookie party?
At our home studio 15 participants is the maximum number of guests for a cookie party. For Parties at a location of your choice there is no maximum number of participants. If you have the space and adequate seating/ tablespace we can help you host a fun-filled decorating experience with any group large or small.

 

What supplies do I need for the party?
We provide all the supplies needed for the cookie party, even the take home boxes! You only need to provide adequate seating/table space for participants and decor if you’d like to add more fun! We do not provide chairs, table or location space.

 

We have a large group/event, do you offer discounts?
We do provide discounts for cookie parties of 12 or more and for events. We also offer special options for events. Contact us at cookieparties@frostyourcookie.com with details of your party/event and we will get back to you with a quote/options.

 

Shipping

 

How do I receive my cookies?

  • Pick ups: 350 Clinton St. Costa Mesa, Ca 92626

  • Shipping: $15 Flat Rate Shipping (3-5 Business days) 

  • Express Shipping: Please Email us for a quote

  • Can you ship cookies out of state?
    Yes! We do ship our cookies out of state in the US only. We do not ship internationally. 

When will my cookies ship out?.

  • Ready To Ship: All ready to ship cookies will ship out within 1-4 days of placing your order.

 

General Questions

  

What types of payment do you accept?
PayPal and Credit Card

 

How are your cookies packaged?
Cookies come individually heat sealed.

 

I really want to order your cookies, but they are out of my budget! Can you offer me a better price?
We can certainly sympathize with the difficult task of staying under budget. Unfortunately, because the cost of ingredients and the labour-intensive nature of the baking, decorating, and design processes we do not negotiate with our pricing. We do, however, appreciate your interest and admiration of our cookies.

#FYC Tip: Join our newsletter and follow us on instagram, we offer discounts and flash sales to our Cookie Squad members