FAQ

 

FAQ

 

 

 

For general inquiries or wholesale options, please email hello@frostyourcookie.com  Thank you!

 

Cookie Kits

 

How long will the cookie kits stay fresh for?
Cookie kits will stay fresh and delicious for up to 2 weeks if left unopened in their sealed packages. We recommend storing them in an airtight container in cool, dry area away from direct sunlight. No need to refrigerate! For a longer shelf life of up to 1 month we recommend freezing the cookie kits in their sealed packages.

 

Do you make custom cookie kits?
Yes! Everything in our cookie kits can be customized for clients: Cookie shapes, Frosting Color and Sprinkle mix! We work with your theme, color scheme, and other personal requests to develop a cookie kit perfectly suited for your occasion. Send us an Email Hello@FrostYourCookie.com to create your own kits!

 

Do you make cookie kits on a stick?
We only offer decorated cookies on a stick. We love our pops! They are ready to party and fun for all ages / themes. They are easy to hold on to and carry, perfect as Photo Props for insta worthy posts, and make for great Cake Toppers. They can help you create a fun-filled, tasty dessert everyone will be sure to remember at your event or party. EVERYTHING is MORE FUN on a stick. #provenfact

 

When will I receive my cookie kits?
Cookie Kits are ready to ship out within 1-3 business days. Shipping times vary and take about 2-5 business days in transit.

 

Do you have an Express Shipping option?
Yes, Please email us at orders@frostyourcookie.com for an express shipping quote. Please include your order number for a faster response time.

 

Do you offer bulk or wholesale options?
Yes, For large orders up to 9 dozen, please refer to our party box section in the SHOP tab for pricing. For orders larger than 9 dozen or wholesale orders please email us at hello@frostyourcookie.com

 

Are the cookie kits nut free?
We do not add nuts in our recipes, however some ingredients may have been processed in a facility that may process nuts.

 

Do you make cookie kits for dietary restrictions such as Gluten Free, Dairy Free, etc?
We take allergies very seriously. At this moment we do not offer any cookies or kits with dietary restrictions.

 

 

 

Cookie Pops

 

Do you make custom cookie pops?
We only create cookie designs that are available in our shop. However we do personalize  cookie pops by changing the colors, sprinkle mixes, or adding words/numbers to create a cookie pop perfectly matched to your theme.

 

How far in advance should I place my order?
All personalized orders must be placed during out pre-order week. For more information on pre-orders join our newsletter or follow us on instagram @frostyourcookie

We also offer ready to ship cookies in our shop, these are ready made and not customizable. Availability and Quantities vary. 

 

What ingredients are used in your cookies?
I use fresh, premium ingredients including: Flour, butter, sugar, eggs, lemon, vanilla extract, salt, powdered sugar, water, meringue powder (dried egg whites, sugar, cornstarch, gum), gel food coloring.

 

Do you offer bulk or wholesale options?
Yes, For large orders up to 9 dozen we have a tiered pricing that will be reflected in your cart at checkout. For orders larger than 9 dozen or wholesale orders please email us at hello@frostyourcookie.com

 

How long will my cookies stay fresh?
Cookie pops will stay fresh and delicious for up to 1 week if left unopened in their sealed packages. We recommend storing them in an airtight container in cool, dry area away from direct sunlight. No need to refrigerate! For a longer shelf life of up to 2 months we recommend freezing your unopened sealed cookie pops in an airtight container.

 

Is there a minimum quantity per order?
There is no minimum order for our cookie pops.

 

Are the cookie pops nut free?
We do not add nuts in our recipes, however some ingredients may have been processed in a facility that may process nuts.

 

Do you make cookie pops for dietary restrictions such as Gluten Free, Dairy Free, etc?
We take allergies very seriously. At this moment we do not offer any cookie pops or kits with dietary restrictions.

 

Do you make cookies off the stick?
We only offer decorated cookies on a stick. We love our pops! They are ready to party and fun for all ages / themes. They are easy to hold on to and carry, perfect as Photo Props for insta worthy posts, and make for great Cake Toppers. They can help you create a fun-filled, tasty dessert everyone will be sure to remember at your event or party. EVERYTHING is MORE FUN on a stick. #provenfact

 

Cookie Parties

 

What is the minimum number of participants for a private cookie party?
6 participants is the minimum number of participants for a cookie party. For more information, pricing and to book a party Click Here

 

What is the maximum number of participants for a private cookie party?
At our home studio 15 participants is the maximum number of guests for a cookie party. For Parties at a location of your choice there is no maximum number of participants. If you have the space and adequate seating/ tablespace we can help you host a fun-filled decorating experience with any group large or small.

 

What supplies do I need for the party?
We provide all the supplies needed for the cookie party, even the take home boxes! You only need to provide adequate seating/table space for participants and decor if you’d like to add more fun! We do not provide chairs, table or location space.

 

We have a large group/event, do you offer discounts?
We do provide discounts for cookie parties of 12 or more and for events. We also offer special options for events. Contact us at cookieparties@frostyourcookie.com with details of your party/event and we will get back to you with a quote/options.

 

Shipping

 

How do I receive my cookies?
Delivery is free within Ladera Ranch

 

  • Pick ups: 22 Sablewood Circle Ladera Ranch, Ca 92694

 

Delivery is free within Ladera Ranch

 

  • Shipping: $15 Flat Rate Shipping (3-5 Business days)

  • Express Shipping: Please Email us for a quote

  • Can you ship cookies out of state?
    Yes! We do ship our cookies out of state in the US only. We do not ship internationally.

When will my cookies ship out?

  • During Pre-order weeks cookies will not ship out for 2 weeks after Pre-order week.
  • Ready To Ship: All ready to ship cookies will ship out within 2 days of placing your order.

 

General Questions

 

What is the cost of your Cookies?
Cookie pops are $6.50 per cookie. Cookie Kits are $7.25 per kit

 

We do offer tiered pricing for orders of 1 dozen or more. Tiered Pricing is automatic and pricing will be reflected in your cart during checkout.

 

For orders over 9 dozen cookies or for wholesale inquiries please email us at orders@frostyourcookie.com

 

What types of payment do you accept?
PayPal and Credit Card

 

How are your cookies packaged?
Cookies come individually heat sealed.

 

I really want to order your cookies, but they are out of my budget! Can you offer me a better price?
We can certainly sympathize with the difficult task of staying under budget. Unfortunately, because the cost of ingredients and the labour-intensive nature of the baking, decorating, and design processes we do not negotiate with our pricing. We do, however, appreciate your interest and admiration of our cookies.

#FYC Tip: Join our newsletter and follow us on instagram, we offer discounts and flash sales to our Cookie Squad members