FAQ

For general inquiries or wholesale options, please email hello@frostyourcookie.com  Thank you!

Cookie Kits

How long will the cookie kits stay fresh for?
Cookie kits will stay fresh and delicious for up to 2 weeks if left unopened in their sealed packages. We recommend storing them in an airtight container in cool, dry area away from direct sunlight. No need to refrigerate! For a longer shelf life of up to 2 months we recommend freezing the cookie kits in their sealed packages.

Do you make custom cookie kits?
Yes! Everything in our cookie kits can be customized for clients: Cookie shapes, Frosting Color and Sprinkle mix! We work with your theme, color scheme, and other personal requests to develop a cookie kit perfectly suited for your occasion. Send us an Email Hello@FrostYourCookie.com to create your own kits!

Do you make cookie kits on a stick?
We only offer cookie kits without a stick

When will I recieve my cookie kits?
Cookie Kits are ready to ship out within 1-3 business days. Shipping times vary and take about 2-5 business days in transit.

Do you have an Express Shipping option?
Yes, Please email us at orders@frostyourcookie.com for an express shipping quote. Please include your order number for a faster response time.

Do you offer bulk or wholesale options?
Yes, For large orders up to 9 dozen, please refer to our party box section in the SHOP tab for pricing. For orders larger than 9 dozen or wholesale orders please email us at hello@frostyourcookie.com

Are the cookie kits nut free?
We do not add nuts in our recipes, however some ingredients may have been processed in a facility that may process nuts.

Do you make cookie kits for dietary restrictions such as Gluten Free, Dairy Free, etc?
We take allergies very seriously. At this moment we do not offer any cookies or kits with dietary restrictions.

Cookie Pops

Do you make custom cookie pops?
Yes! Many of my designs are personalized for clients. I work with your theme and color scheme to develop a design perfectly suited for your occasion. Booking at least 2 weeks in advance of your event date is highly recommended for custom orders.

How far in advance should I place my order?
At least 2-6 weeks lead time is best to avoid disappointment. If you have a “cookie emergency” and need them sooner, please send us a message at hello@frostyourcookie.com and we will do our best to take care of you!  Remember, your order is not complete until payment is made.

What ingredients are used in your cookies?
I use fresh, premium ingredients including: Flour, butter, sugar, eggs, lemon, vanilla extract, salt, powdered sugar, water, meringue powder (dried egg whites, sugar, cornstarch, gum), gel food coloring.

Do you offer bulk or wholesale options?
Yes, For large orders up to 9 dozen, please refer to our party box section in the SHOP tab for pricing. For orders larger than 9 dozen or wholesale orders please email us at hello@frostyourcookie.com

Do your cookie pops contain nuts?
Our cookie pops do not contain nuts, however some ingredients may have been processed in a facility that processes nuts.

How long will my cookies stay fresh?
Cookie pops will stay fresh and delicious for up to 1 week if left unopened in their sealed packages. We recommend storing them in an airtight container in cool, dry area away from direct sunlight. No need to refrigerate! For a longer shelf life of up to 2 months we recommend freezing the cookie pops in their sealed packages.

Is there a minimum quantity per order?
There is no minimum order for our cookie pops.

Are the cookie pops nut free?
We do not add nuts in our recipes, however some ingredients may have been processed in a facility that may process nuts.

Do you make cookie pops for dietary restrictions such as Gluten Free, Dairy Free, etc?
We take allergies very seriously. At this moment we do not offer any cookie pops or kits with dietary restrictions.

Do you make cookies off the stick?
We only offer decorated cookies on a stick. We love our pops! They are ready to party and fun for all ages / themes. They are easy to hold on to and carry, perfect as Photo Props for insta worthy posts, and make for great Cake Toppers. They can help you create a fun-filled, tasty dessert everyone will be sure to remember at your event or party. EVERYTHING is MORE FUN on a stick. #provenfact

Cookie Parties

What is the minimum number of participants for a private cookie party?
6 participants is the minimum number of participants for a cookie party. For more information, pricing and to book a party Click Here

What is the maximum number of participants for a private cookie party?
At our home studio 15 participants is the maximum number of guests for a cookie party. For Parties at a location of your choice there is no maximum number of participants. If you have the space and adequate seating/ tablespace we can help you host a fun-filled decorating experience with any group large or small.

What supplies do I need for the party?
.We provide all the supplies needed for the cookie party, even the take home boxes! You only need to provide adequate seating/table space for participants and decor if you’d like to add more fun! We do not provide chairs, table or location space.

We have a large group/event, do you offer discounts?
.We do provide discounts for cookie parties of 12 or more and for events. We also offer special options for events. Contact us at cookieparties@frostyourcookie.com with details of your party/event and we will get back to you with a quote/options.

Shipping

How do I receive my cookies?
Delivery is free within Ladera Ranch

  • Pick ups: 22 Sablewood Circle Ladera Ranch, Ca 92694

Delivery is free within Ladera Ranch

  • Shipping: Free Domestic Shipping on orders of $25 or more

  • Express Shipping: Please Email us for a quote

  • Can you ship cookies out of state?
    Yes! We do ship our cookies out of state in the US only. We do not ship internationally.

General Questions

What is the cost of your Cookies?
Cookie pops are $6.50 per cookie. Cookie Kits are $9.50 per kit

We do offer tiered pricing for orders of 1 dozen or more. Please refer to our Party Boxes in the SHOP section tab.

For orders over 9 dozen cookies or for wholesale inquiries please email us at orders@frostyourcookie.com

What types of payment do you accept?
PayPal and Credit Card

Why do you need at least 2 – 6 weeks notice?
We often book up quickly and want to ensure that we can accommodate your order. Many of our orders are custom creations, the process requires a long lead time. After receiving your order, We research and develop your design.  Custom cookie cutters may need to be ordered. Then, cookies take anywhere from 3 – 7 days to bake and decorate.  They are baked fresh upon your order and each layer/color of icing needs time to dry before the next color is applied. Shipping and delivery time are also considered, as we want to ensure that your order arrives before your event date, in time to party!

How are your cookies packaged?
Cookies come individually heat sealed.

I really want to order your cookies, but they are out of my budget! Can you offer me a better price?
We can certainly sympathize with the difficult task of staying under budget. Unfortunately, because the cost of ingredients and the labour-intensive nature of the baking, decorating, and design processes we do not negotiate with our quoted pricing. We do, however, appreciate your interest and admiration of our cookies.