FAQ

Cookie Kits

How long will the cookie kits stay fresh for?
Cookie kits will stay fresh and delicious for up to 2 weeks if left unopened in their sealed packages. We recommend storing them in an airtight container in cool, dry area away from direct sunlight. No need to refrigerate!

Do you make custom cookie kits?
Yes! Everything in our cookie kits can be customized: Cookie shapes, Frosting Color and Sprinkle mix! We work with your theme, color scheme, and other personal requests to develop a cookie kit perfectly suited for your occasion. Send us an Email Info@FrostYourCookie.com to create your own kits

Are the cookie kits nut free?
We do not add nuts in our recipes, however some ingredients may have been processed in a facility that may process nuts.

Do you make cookie kits for dietary restrictions such as Gluten Free, Dairy Free, etc?
We take allergies very seriously. At this moment we do not offer any cookies or kits with dietary restrictions.

Shipping

Processing Time:

We create and ship all orders within 2 business days or 2–4 days before your selected arrival date.
If no date is selected, we’ll ship your order as soon as possible — usually within 2 business days.

Transit Time

Once shipped, transit typically takes 2–5 business days within the U.S.
Please note: we can’t guarantee exact arrival dates. While we aim for your cookies to arrive right on time, shipping carriers may deliver a day early or a few days late, especially during high-volume holiday weeks.

Ordering Ahead:

You can place your order up to 2 months in advance.
When adding a cookie kit or pop to your cart, a date selector will appear — enter your preferred arrival date, and we’ll bake your order fresh for that timeframe.

If your order is for an event, we recommend selecting a date 2–3 days before to allow for any carrier delays.

🕒 Only one delivery date can be chosen per order.
If you need multiple delivery dates, please place separate orders.

High-Volume Weeks:

Our announcement bar at the top of the site will always show current turnaround times or delays.
If no announcement is posted, expect a 4–6 business day total turnaround (processing + shipping).

Shipping Details:

Domestic Shipping: $10 flat rate (3–5 business days)
International Shipping: Rates vary; average 7–14 business days.
Receivers are responsible for any customs duties, taxes, or import fees.

Express Shipping: Please email us for a quote.

Where We Ship:

We happily ship our cookie pop kits throughout the U.S., Canada, and Mexico.